head of innovation and partnerships , Transport Focus
As an insight specialist Ian has spent his career dissecting customer experience across many sectors, be that transport, retail, financial services, energy, FMCG. This has been whilst working for client companies, research agencies, consultancies and his own company. In his previous role as Head of Insight at Transport Focus this meant growing the organisation’s understanding of transport users. Now as Head of innovation and partnerships at Transport Focus Ian is looking to broaden this understanding to include air passengers. Ian has previously worked at British Airways.